  The luxurious way to cruise the waterways of Europe |
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PASSPORTS
A standard ten year British passport is required for all holidays in this brochure which must be valid for at least six months beyond your planned date of return travel, however, please see any exceptions to this below. If your passport expires earlier than this, it may still be acceptable but you should contact your local passport office or the consulate or embassy of the country to be visited for detailed advice. Clients applying for a new passport, or renewing an expired one, should allow eight weeks for the application to be processed and up to three months if applying between February and August. Lost, stolen and new passports will take one week minimum to replace. It is essential that you check whether you are in possession of a valid passport before you make your holiday booking. If your passport is endorsed in any way, you should check immigration requirements with the relevant embassy or consulate of the country to be visited.
Holders of British Subject Passports and Non-British Citizens. We can only advise on immigration requirements if your passport was issued in the UK and endorsed ‘British Citizen’. Holders of a British Subject passport and non-British citizens should check immigration requirements with the relevant embassy or consulate of the country to be visited.
Dual Nationality/Renounced Citizenship - Clients should check with the embassy of the country/countries to be visited what the entry requirements are.
VISAS
The following visa information is for British citizens only. All consular fees are correct at the time of going to print and are subject to change. Visa forms and guidelines for the relevant country will be sent with confirmation invoices.
NOTE: Some travellers including those with certain serious communicable illnesses, criminal records, previous deportations, overstays on the visa waiver programme (US) and other problems may not be eligible by law to enter certain countries. Such travellers must check with the embassy or consulate of the country to be visited in order to ascertain if they are eligible to apply for a special restricted visa. Titan Travel regrets that it cannot accept responsibility for any passenger who has not obtained the correct documentation prior to travel.
Turkey - A visa is required for entry into Turkey and can be purchased on arrival at Istanbul airport, currently at a cost of £10.
TRAVELLING WITH CHILDREN
The holidays contained in this brochure are not suitable for children under 12 years of age on the date of departure and we regret we cannot accept bookings for children younger than this. Single parents or other adults travelling with children (under 18 years of age) should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. Further information on exactly what will be required at immigration can be obtained from the relevant embassy of the country/countries to be visited.
BAGGAGE
Please note that if your holiday includes our VIP Home Departure Service™, then only one suitcase and one standard piece of hand luggage per person will be allowed. Your suitcase should conform to the following approximate maximum dimensions: Height 58cm (23"), Length 73cm (29"), Width 25cm (10"). Health and Safety requirements dictate that suitcases may only be stored in the luggage compartment of our vehicles. We are therefore unable to accommodate any more than one suitcase per person, or any oversized pieces of luggage. Titan Travel Ltd reserves the right to decline carriage and must advise clients travelling with excess baggage, that should separate or additional transport arrangements be necessary, then these will be at the client’s own expense. To avoid any problems with our transport arrangements, possible delay to your journey and inconvenience to your fellow travellers, please ensure that these baggage allowance conditions are adhered to.
If your holiday does not entail using our VIP Home Departure Service™ then the applicable airline baggage allowances apply as stated on your Joining Instructions. Please refer to your Joining Instructions as certain tours may have luggage restrictions.
FLIGHTS
Although every effort is made to secure seating on the aircraft to satisfy your particular request, we cannot guarantee that your choice of seats will be available or that seats together can always be obtained.
DIRECT FLIGHTS
When the term Direct Flight is applied, this refers to a flight involving no change of aircraft. However, the aircraft may make stops en-route. Where a flight is indirect this will be advised to you, although airlines do change their schedule from time to time.
FLIGHT UPGRADES
Please contact our Tailor-Made Sales staff on 0800 988 5810 who will be happy to quote for an upgrade for your chosen holiday - subject to availability.
MAKING YOUR OWN FLIGHT ARRANGEMENTS
Please note that if you make your own international flight arrangements and join one of our tours in the destination, our VIP Home Departure Service™ does not apply.
SPECIAL REQUESTS
These should be advised at the time of booking. Although we shall endeavour to meet special requests, this is dependent upon our suppliers and we cannot guarantee that your requirements will be met. We cannot accept any booking that is conditional upon a special request being met. Requests for extra leg-room on aircraft are so frequently requested that it is unlikely to be available in most circumstances.
MEALS
When requesting vegetarian meals or special diets, it should be appreciated that standard and choice is likely to be limited, within the constraints of a table d’hôte menu. Where meals are included, please note that there may be a set menu. When a choice of menu is offered, it is possible that you will have to make your selection in advance. Meals are likely to be at a designated time. Continental breakfast usually consists of tea/coffee, rolls and jam. A buffet breakfast usually consists of tea/coffee, a choice of breads, rolls or croissant, cereals, fruit, cheeses and cold meats. A charge may be made for fruit juice or hot dishes that one may expect in a UK hotel.
DISABILITIES AND MEDICAL CONDITIONS
Regrettably many of our tours are not suitable for the disabled traveller. Please let us know if you or anyone in your party suffers from a serious medical condition or disability before a booking is made, as Titan Travel cannot provide individual assistance with boarding coaches or other forms of transport, baggage handling, walking or other personal requirements, etc. and clients should be confident that they can do these tasks unaided. We are happy to give advice and assistance with the choice of your holiday which will be dependent upon the nature of the disability and whether the person with the disability is accompanied by a companion. In order to ensure your enjoyment of the holiday, we ask all clients to provide full details of any disability or special requirements at the time of booking. Some suppliers such as airlines and cruise lines may request certification from your GP to confirm that you are fit to travel. We regret that we cannot be held liable for any costs you may incur as a result. Clients must have their own collapsible wheelchair to fit through hotel/cabin doors and must be accompanied by a travelling companion who is able to assist them. Measurements of wheelchairs must be given at the time of booking. Regrettably we cannot accept motorised wheelchairs or mobility aids.
Walking: Due to the historic nature and layout of some towns together with current transport regulations, access to places visited and hotels by coach may be limited, particularly in Europe. Clients are therefore advised that a significant amount of walking may be involved. Many of the places visited are extremely old and there are often uneven steps and uneven terraces. It is important that you take extra care when walking and wear appropriate footwear.
You are urged to contact our Sales department for further information if you have any difficulty in walking or mobility problems and they will be pleased to advise you on the suitabilty of any particular holiday.
Coaches: Although we do try to provide coaches with toilets on board wherever possible, we regret that this facility cannot be guaranteed. It is also possible that, in certain parts of the world, the toilet may have to remain locked at the discretion of the driver where disposal points are not easily accessible. Regular stops are made on every tour for the comfort of all on board. Please note single travellers are likely to be seated alongside another single traveller.
SINGLE TRAVELLERS
To avoid the additional cost of single accommodation, we would be pleased to try and arrange for another single client to share twin bedded accommodation with you. If you would like us to action this request on your behalf, please ask at the time of booking. In the event that there is no request received from another person willing to share, you will be liable for the single supplement at balance due date. In the event that a twin booking becomes a single, a single supplement will be applicable (subject to availability).
ACCOMMODATION & FACILITIES
Accommodation in hotels is in twin/double bedded rooms, the majority of which have private bath/shower and toilet although occasionally this will be shower and toilet only. On cruise ships accommodation is in cabins and have shower and toilet only.
Single Rooms - Despite the fact that single rooms carry a supplement, single accommodation is sometimes not of the same standard as twin/double accommodation. Single rooms may not always be in the same area of the hotel as a twin/double and the single supplement does not necessarily mean a twin/double room will be provided for single occupancy.
Triple Rooms -When booking triple rooms, it should be recognised that a third person is required to either share existing beds or an extra bed is placed in the room which can be a camp-style bed or a sofa bed. The addition of an extra bed can sometimes make accommodation slightly cramped. NB. Rooms with 3 beds may not be available at all hotels. If a bed share is not appropriate and an additional single room has to be booked, this will be charged as an extra.
Swimming Pools -Where a hotel has a swimming pool, the period when the pool is available is at the hotelier’s discretion and is often seasonal. This may be affected by weather conditions or essential maintenance. These situations are beyond our control and the published dates are therefore not guaranteed. If a pool is expected to be out of use for a considerable period, we will endeavour to inform you as soon as reasonably possible. Please note that towel charges may apply at certain hotels.
NOISE, DEVELOPMENT AND LOCAL FUNCTIONS
There may be redevelopment, expansion, building or roadworks taking place in the vicinity of your hotel during your holiday and associated noise can be unavoidable. This may occur without warning to us. If we know in advance of any impending work which could cause you disturbance, we will make every effort to inform you as soon as possible. Hotels rely on several forms of revenue to remain in business and naturally weddings, dinners and other functions may take place during your stay. If you do have a complaint at your hotel or indeed for any other service, you must tell the hotelier who will try and solve the problem on the spot.
HOLIDAY DURATION
The duration of holidays is described in number of days and in all cases includes the day of departure from the UK and the day of arrival back in the UK.
NATIONAL AND LOCAL HOLIDAYS
During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited.
SAFETY
Your safety and security is our first consideration. In the event of the Foreign Office advising against travel to a certain country, we would act on this advice. However, we do recommend that you check Foreign Office Travel Advice before you make a booking and this can be found on the internet at www.fco.gov.uk/travel.
Although we take every precaution in looking after you on tour, the responsibility for your personal safety and welfare and the care of your possessions is obviously the same as that which you exercise whilst at home. Extra care should be taken when walking around cities, especially at night and we recommend you stay in well lit, populated areas. It is also wise to avoid carrying valuables or wearing expensive jewellery.
OVERSEAS STANDARDS
It is important to remember that, in certain countries, standards are often quite different from those we are accustomed to in Europe. Restaurants and hotel services are often quite different, roads are often little more than bumpy tracks and poverty is ever-present. Energy conservation measures may mean that hotels are obliged to limit services such as water and electricity and the legal and safety requirements are of a lower standard than the UK. These facts are readily recognised by seasoned travellers and are often well explained in good travel guides.
PRIVACY AND DATA
We want all our clients to enjoy completely successful holidays. However, any client with a medical condition or disability or a dietary/religious requirement must be aware that information supplied to us will be passed to other companies and persons who supply the various parts of our travel arrangements. The suppliers may, depending upon your choice of holiday, be based outside the European Economic Area where controls on data protection may not be as stringent as in this country. We will not, however, pass this information to any party that is not responsible for your travel arrangements.
Connections - Elegant River Cruises
Registered Address: HiTours House, Crossoak Lane, Redhill, Surrey. RH1 5EX. Registered No. 01377653
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